FREQUENTLY ASKED QUESTIONS
Jewelry
A necklace I got is not the length I would’ve picked for myself. What can I do?
Good news — you’ve got great gift givers in your life, and we sell 3” extender chains that can be attached to all lobster clasp closure necklaces! Shop the extender chain here!
Will Sugar Blossom Jewelry irritate my sensitive skin?
All Sugar Blossom Jewelry is lead, nickel and cadmium free. These are the most common irritants in jewelry, but you will always know your sensitivities better than anyone else! To make it easy, we’ve included the base metal and plating metal in every product listing on our website so you can always double check.
What is your jewelry made out of?
To learn all about the materials used, visit our THE MATERIALS page.
What ring sizes do you offer and how do I know my ring size?
We carry sizes 6.5, 7.5 and 8.5 because these are the two most universally popular ring sizes. Here’s our how-to guide to finding your perfect ring size.
Charms + Chains
Can I add charm to a charm necklace/bracelet that I already have?
Of course, we always want your jewelry to reflect you and what you’re loving! Depending on the chain style you have, the process of adding a charm can vary but we’re always here to help.
For detailed instructions on how to add a charm to your jewelry, please email us!
Or visit our studio and one of our designers will happily add charms or adjust your charm layout!
Can I buy charms separately?
Yes! Shop all the charms here!
Orders + Shipping
My tracking number says my order has been delivered but I don’t have it. Where is it?
Don’t worry, sometimes even the shipping carrier can get a little excited about a Sugar Blossom order and pre-emptively scan the shipment and mark it as delivered. If this is the case, it will usually arrive within the next business day.
Not sure if this is the case? Check with your security desk, building concierge, or neighbour to see if your order was left with them. If your tracked parcel is still missing, please contact us and we will open an investigation with the shipping carrier.
I need a gift ASAP! Can I pick up Sugar Blossom Jewelry somewhere?
Winnipeg: We’ve got you covered! Come visit us in our studio at 138 Provencher Road and we can gift wrap your present so you can give the gift of gold!
Winnipeg + Anywhere else: Find our list of stockists here and pop-ups here. We suggest calling to confirm they have the item you’re looking for in stock.
I would like an exchange, what should I do?
I have my receipt! If you would like to complete your exchange in studio, please bring your receipt and your unworn jewelry in its original packaging and we will happily help you out. If you can’t make it to our studio, please send the completed Jewelry Exchange form and your unworn jewelry in its original packaging to our studio location. Our full exchange policy can be found here.
I don’t have my receipt! We require proof of purchase for all exchanges. Double check your email for the order confirmation or e-receipt!
I have an online promo code, can I use it in-studio?
Online promo codes are valid for online purchases only!
How do I place an order for local pick up?
If you're in Winnipeg or the surrounding area, select the shipping option "Local Pick Up" at checkout. You will receive an email when your order is ready to be picked up!
Still have questions? We're happy to help! Please email us at hello@sugarblossomjewelry.comm and we will get back to you within 1-3 business days.
